Returns & Exchanges
At JVL Jewelry, we want you to be completely satisfied with your purchase. If your piece isn't perfect, we offer a 30-day return policy for items in their original, unworn condition.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the jewelry in its original branded packaging and include the printed return authorization slip inside the box.
Affix the Label
Attach the prepaid shipping label provided via email to your package, ensuring any old shipping labels are fully covered.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing